AI Call Agent Dashboard
A streamlined dashboard designed for a Healthcare AI Call Agent system. It enables users to seamlessly schedule appointments through automated inbound calls. The interface focuses on clarity, efficient information flow, and quick access to patient, doctor, and transcript details.
Link:
https://sl1nk.com/OZRex
Industry :
Healthcare
Client :
STS Innovate
Project Duration :
1 Month
Problem :
Healthcare clinics and hospitals often face high call volumes, leading to long wait times, miscommunication, and missed appointments. Receptionists struggle to manage calls efficiently while handling walk-in patients and administrative tasks. This results in poor user experience and inconsistent booking accuracy.
Solution :
I designed an intuitive AI Call Agent Dashboard that centralizes the entire call-based appointment workflow.
Key goals included:
Creating a clear layout for live call status, patient details, and appointment options.
Structuring information so agents (or supervisors) can quickly categorize doctors by specialty.
Displaying call transcripts and conversation summaries for monitoring and quality assurance.
Making the interface simple, fast, and accessible for non-technical staff.
Challenge :
Balancing dense medical information with a clean, minimal layout.
Designing a workflow that feels natural even though it’s AI-driven, not human-driven.
Organizing specialties and doctor profiles in a way that reduces cognitive load.
Ensuring the transcript and conversation sections remain readable during active calls.
